ETHICS AND ARBITRATION

REALTOR® Members agree to submit to arbitration for contractual and specific non-contractual disputes as defined in Standards of Practice 17-4 of the Code of Ethics, including entitlement to commission and compensation in cooperative transactions that arise of out of the business relationships between REALTORS® and between REALTORS® and their clients and customers.

MEDIATION

Mediation will be offered to parties during the arbitration request. Mediation is encouraged by the Colorado Association of REALTORS® as a useful tool for resolving disputes and conflicts. Mediation will be offered upon receipt of an arbitration request. If mediation is not successful or parties choose to withdraw from mediation the complaint will be forwarded to the Grievance Committee for review. If mediation is successful, $400 of the $450 filing fee shall be returned to the parties.

To file a mediation request, please complete the Request for Mediation form and submit with your arbitration request.

NATIONAL ASSOCIATION OF REALTORS® CODE OF ETHICS

When you are making the biggest purchase of your life, it helps to have a trusted professional on your side. A Realtor® is more than a real estate agent; Realtors have training in ethics for both their dealings with the public and with the real estate community. The REALTOR® Code of Ethics is the cornerstone of the National Association of REALTORS® ethics training. It guides Realtors and also shows the public the level of commitment, education and dedication to their profession that each member of NAR possesses.
The code’s articles include:

  • REALTORS® protect and promote their clients’ interests while treating all parties honestly.
  • REALTORS® refrain from exaggeration, misrepresentation, or concealment of pertinent facts related to property or transactions.
  • REALTORS® cooperate with other real estate professionals to advance their clients’ best interests.
  • When buying or selling on their own account or for their families or firms, Realtors make their true position or interest known.
  • REALTORS® make sure that contract details are spelled out in writing and that parties receive copies.
  • REALTORS® give equal professional service to all clients and customers irrespective of race, color, religion, sex, handicap, familial status, national origin, or sexual orientation.
  • REALTORS® paint a true picture in their advertising, marketing, and other representations.
  • REALTORS® make only truthful, objective comments about other real estate professionals.

In choosing a REALTOR®, home buyers are selecting a professional who voluntarily holds to a high ethical standard. Many Realtors proudly display cover photos that identify them as Realtors who live by the code.